Spa Policies

CANCELLATION

Sage has a 24hr cancellation policy for all body work services and a 24 hour cancellation policy for float, sauna and contrast.

If you're feeling ill, or experiencing cough, fever, or any flu or cold-like symptoms please reschedule your appointment. Depending on when you cancel, the cancellation policy will still apply.

Those who threaten to come in sick to avoid paying the cancellation fee will be refused services at Sage and asked to not return.

If you need to cancel or change your appointment time, you can email info@sagefloatspa.com, call or do so online at sagefloatspa.com.

We kindly request punctuality for your reserved time. Should you be more than 15 minutes late, we may need to reschedule, incurring a 50% cancellation fee. Late arrival may also result in a condensed treatment or rescheduling. We appreciate your understanding and cooperation.

FLOAT

A $30 charge will be incurred if 24 hour notice is not given.

SAUNA/COLD PLUNGE

A $30 charge will be incurred if 24 hour notice is not given.

MASSAGE

Massage cancellations will be charged the FULL PRICE of the service if 24 hour notice is not given.

NO SHOW/NO CALL

Full Price of the service will be charged.

CHILDREN

For the tranquility of all clients and compliance with health regulations, please arrange child care before your appointment. Our facility cannot accommodate children under 15 years in treatment rooms. If seeking spa services for ages 15-17, kindly refer to the following guidelines:

Service Age Requirements:

Float Therapy: Must be18 years old to enter float room

Sauna/Cold Plunge: 15 - 17 years old are welcomed, must be accompanied by a parent or guardian

Massage: 15 - 17 years old are welcomed, please call for availability

PETS

While we adore animals, for safety reasons, please refrain from bringing them to our service rooms. This includes service animals. Pets should not be left unattended in our reception or lounge areas. Thank you for your understanding.

RETURN POLICY

Your satisfaction is important to us at Sage Float Spa. If you're unhappy with any product or service, please inform us. Unused float credits can be returned within 7 days of purchase, and new, unopened retail products within 15 days. We offer re-bookings, exchanges, service credits, or refunds as appropriate, at our discretion. Please note, no refunds are available for Gift Certificate purchases.

SERVICE REFUSAL

We reserve the right to refuse service to anyone at our discretion.

CELL PHONES

As a courtesy to all of our guests, cellular phone use (talking or watching videos) is not permitted at sage

SERVICE PRICES

All prices and services are subject to change without notification.

PAYMENTS

For your convenience we accept MasterCard, VISA, Discover, AMEX & cash